1.What products do you offer?

We specialize in high-quality air circulation fans designed to improve airflow and indoor comfort in homes and offices.

2. How long does shipping take?

Shipping times vary by shipping method:

Standard Shipping: 15–20 business days (free)

Faster Shipping: 10–18 business days

Express Shipping (DHL/UPS): 8–12 business days
You will receive a tracking number once your order ships.

3. Do you ship internationally?

Yes! We ship worldwide. Shipping costs and times vary depending on your location and chosen shipping method.

4. Can I track my order?

Absolutely! After your order is processed and shipped, we will send you a tracking number via email.

5. What is your return policy?

You can request a refund or return within 30 days of receiving your product, as long as it is in original, unused condition. Please see our full Refund Policy for details.

6. Are your fans noisy?

Our fans are designed for quiet operation, suitable for bedrooms, offices, and other quiet environments.

7. How do I clean and maintain my fan?

To keep your fan running efficiently, regularly clean the blades and grill with a dry or slightly damp cloth. Always unplug the fan before cleaning.

8. What if my fan arrives damaged or defective?

If your product is damaged or defective upon arrival, please contact us immediately at support@fanstore.com for a replacement or refund.

9. Can I cancel or change my order?

Orders can be canceled or modified within 24 hours of placement. Please contact us as soon as possible if you need to make changes.

10. How can I contact customer support?

You can reach us at support@huaxingfans.com or by phone at +44 20 7946 0123 during business hours.